MSSP Team Lead / Senior Cyber Security Engineer

About this Role

The MSSP Team Lead is Lumora's senior operational leader — managing, mentoring, and developing a teamof eight cybersecurity engineers who deliver managed security across Lumora X, Lumora+, and LumoraInfinity. This role owns people leadership, technical governance, and service delivery oversight.

Key Responsibilities

Team leadership and people management

▸Lead, manage, and mentor 8 cybersecurityengineers; define roles, run 1-on-1s,appraisals, and career development reviews.

▸Manage shift scheduling and on-call rotas toensure 24/7 coverage across all managedclient environments.

▸Identify skills gaps; coordinate certifications(CISSP, CISM, SC-200, Sophos, Zscaler ZDTA,BeyondTrust) and knowledge-sharing sessions.

▸Build and maintain a structured mentoringprogramme; serve as primary escalation forcomplex technical, client, and operationalissues.

Technical leadership and vendor stack

▸People vector: Sophos Phish Threat,PowerDMARC, iZOOlogic

▸Devices vector: Sophos XDR, Vicarius VRx,BeyondTrust PAM/PIM/PRA, Entra ID/Intune,Hexnode, Acronis

▸Applications vector: Zscaler ZIA/ZPA/CASB,FortiMail/Workspace Security, BluSapphireSIEM/SOAR AR2

▸Evaluate emerging technologies and providearchitecture guidance for new clientdeployments and cross-vendor integrations.

▸Ensure optimal configuration and tuning of allplatforms to maximise detection accuracy andmeet SLA commitments.

Managed Security Service Delivery

▸Own end-to-end SLA delivery across Lumora X,Lumora+, and Lumora Infinity

▸ including 24/7SOC monitoring via BluSapphire AR2, SophosXDR/MDR, and Lumora Fence.– Act as senior escalation for critical incidents;lead triage, containment, and post-incidentroot cause analysis across People, Devices,and Applications vectors.

▸Oversee client onboarding onto Lumora Fence;manage vendor coordination across Sophos,Zscaler, BeyondTrust, Vicarius, FortiMail,iZOOlogic, and Acronis.

▸Review and approve vulnerability assessments,patch management reports, risk assessments,and all client-facing security deliverables.

Process, governance and compliance

▸Design and enforce SOC playbooks, incidentresponse runbooks, and escalation proceduresaligned to MITRE ATT&CK and Lumora's threevector model.

▸Drive SOAR automation within BluSapphireAR2; implement QA frameworks for all teamoutputs and client reports.

▸Ensure delivery aligns with UAE PDPL,NESA/SIA, ADHICS v2, PCI-DSS, ISO27001:2022, and CIS Controls across allmanaged client environments.

▸Generate and present management reports onteam performance, service delivery metrics,and client security posture.

Key Performance Indicators

▸SLA adherence — allmanaged service tiers  →  100%

▸Security incident escalationand resolution  →  100% withinSLA

▸On-time threat detection andresponse  →  100%

▸Vulnerability remediation  →  100% on-time

▸Security patch compliance  →  90% onbaseline

▸Accuracy of incidentdocumentation  →  100%

▸Engineer development planscompleted  →  100% active

▸Compliance with policiesand standards  →  100%

▸Successful security audits  →  4 Nos / year

▸Process improvementinitiatives  →  2 Nos /quarter

▸Lumora Fence / platformuptime  →  ≥ 99.5%

▸Monthly delivery report  →  By 2nd

▸Monthly review meeting MoM  →  By 3rd

▸Weekly team enablementsession  →  Weekly

Required Skills

Technical Skills

▸Proficiency in solutionarchitecture acrossnetwork security,endpoint, email, identity,and cloud domains

▸Ability to design andpresent multi-vendorsecurity architectures

▸Solid understanding ofSIEM/SOAR, EDR/XDR,PAM, email security, andDLP technologies

Soft Skills

▸Exceptional written and verbal communication in English (Arabic an advantage).

▸Strong consultative selling and stakeholder management skills.

▸Ability to work independently and manage multiple concurrent pursuits.

Qualifications

Education

▸Bachelor's degree inComputer Science,InformationSecurity, IT, orrelated discipline

▸CISSP, CISM, orequivalent securitymanagementcertification

Experience

▸3–5 years in SecurityEngineering,InformationSecurity, or MSSPenvironments

▸Experience leadingtechnical teams andmanaging end-toend securityoperations

▸Hands-on withtechnicalescalations, SLAmanagement,reporting, andservice delivery

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